Delivery & Returns

Delivery – UK

UK standard delivery (2- 5 working days): £4.99

FREE (over £75 spend)

All UK orders are dispatched via Royal Mail Recorded Delivery or DHL and require a signature upon receipt.

Delivery – International

International delivery (5-20 working days, subject to customs clearance): £20.00

Free international delivery on orders over £500.

Express International Delivery available
Please email for pricing.

All International orders are dispatched via Royal Mail or DHL.

Please note that for shipments outside the UK the recipient may be required to pay import duty, customs and taxes. The recipient is liable for these charges. Sophie Cameron Davies will not be responsible for the payment of any import duties or taxes.

We endeavour to dispatch your goods in a timely manner but please note that delays may occur if payment authorisation is delayed.

Please note: delivery times are a guide and we cannot be responsible for any delays caused by customs clearance.

Returns

At Sophie Cameron Davies, we aim to ensure your complete satisfaction with our goods and services by providing the highest quality products and an enhanced customer experience when using our services.

However, if you are not completely satisfied with your goods we will offer a refund or exchange within 14 days from when the goods were received.

Please note for the Christmas period we offer extended returns and exchanges. Orders placed between 14th November 2024 - 20th December 2024 can enjoy an extended returns policy up until 8th January 2025

In order to receive a refund or exchange, the garments must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.

Please be aware that international customs duties and sales taxes are not refunded for shipments.

We advise sending goods back via a tracked service, as Sophie Cameron Davies is not liable for goods lost in transit.

We do not pay for return postage.

Please send any returns back to SCD 19 Lower Park Row, Bristol, UK BS1 5BN. Include your order number and date of purchase.

Exchanges

Subject to stock availability, we will endeavour to process your exchange, and dispatch a replacement, within 7 working days.

Refunds

Items need to be returned within 14 days of receipt to guarantee a refund.

We aim to process refunds within 7-10 working days.

Refunds can only be made via the original payment method and may take up to 30 days to show on your account depending on your banking provider.

Your refund will exclude delivery charges. Please also be aware that international customs duties and sales taxes are not refunded for shipments.